Info For Parents


Information on Zappie


Zappie is an innovative new concept which uses augmented reality technology to bring children’s pictures, characters and images to life, for the purposes of learning, development and play.

Zappie is initially launching a range of cute and colourful nursery rhyme products including wall stickers, heat transfers and greeting cards – products which will not only allow parents to transform children’s nursery’s/playrooms but also make them into fun and interactive learning areas also.


Zappie nursery rhyme pictures and images can be brought to life by downloading the ‘Zappie’ Nursery Rhymes app from Google Play or ITunes stores, selecting the relevant nursery rhyme from the list and tapping the nursery rhyme picture to launch the camera.

Once the camera has been launched, users need to place the same nursery rhyme image within the camera screen, holding it still until the video launches. Once launched the video can be maximised or minimised, shared via the photo functionality and watched on your phone or tablet device as many times as you wish.

To see Zappie bringing pictures to life, watch the “Zappie in Action” video now.


All Zappie products can be purchased on-line at www.zappie.com and through various retailers across the UK and internationally (a list of which will be provided on this website soon).



Zappie Wall Stickers


Zappie wall stickers are a collection of stickers and decals which can be placed onto walls, mirrors, furniture etc. in order to transform nursery or playrooms in seconds as well as deliver a real wow factor – because they look so great and they come to life!

Zappie wall stickers include one or more images which trigger the Zappie app to launch the relevant fun and interactive video each time it is placed under the camera of your smart enabled device.

All Zappie wall stickers, no matter what design or size are manufactured in a way that allows you to simply peel and stick – updating bedrooms and playrooms in an instant.

Zappie wall stickers are made from an eco-friendly vinyl and can be removed and repositioned as you wish.


All Zappie wall stickers can be applied to any flat, smooth, clean and dry surface including painted walls, tiles, mirrors, plaster, wood, plastic and glass.

Unfortunately, Zappie wall stickers will not stick very well to textured walls i.e. brickwork, wallpaper or wet surfaces and will not come to life through the app if there is insufficient light for a smart enabled device to pick up the image clearly.


Zappie wall stickers can be applied by carefully peeling them off the backing sheet and sticking them onto a flat surface. In order to minimise damage to the sticker and/or walls, it is advisable to plan out first where the stickers will go in order to make up the complete scene/picture.

To see how best to apply Zappie wall stickers, follow this link to the video: “How to apply Zappie wall stickers”

Care must be taken not to tear the stickers when peeling them from the backing sheet or when trying to remove or re-position them. If you have either very recently painted walls/wallpaper or poorly painted walls with old weak paint/wallpaper Zappie cannot guarantee some paint/wallpaper will not be removed also at this time of re-positioning/removal.

More specifically, after a fresh coat of paint has been applied, customers should wait 4-6 weeks before applying Zappie wall stickers. This will allow the paint to fully cure, ensuring that the wall sticker will not damage the paint or leave an area of varied colour underneath when it is removed.

Zappie wall stickers will not leave a sticky residue once removed.



Zappie Heat Transfers


Zappie heat transfers allow you to easily personalise and transform children’s clothing by transferring/ironing on a fun and colourful Zappie enabled images onto items such as bibs, t-shirts, vests, muslins, pillow cases etc.
Zappie heat transfers include one or more images which will trigger the Zappie app to launch the relevant fun and interactive video each time you place your smart enabled device over the image.

All Zappie heat transfers are presented within a postcard which you can then also send on to family and friends.


Zappie heat transfers can be applied to any light/white clothing materials – such as t-shirts, vests, bibs, curtains, pillow cases etc.


Zappie heat transfers are not built to last however by applying and looking after them carefully, they will last between 5-8 washing machine washes. Zappie heat transfers can be applied easily in three simple steps:

Preparation
• Pre-heat iron for 2 minutes at maximum temperature and switch steam settings off
• Trim the white space from around the design, leaving a border of 1-3mm
• Place garment on a hard surface (but not an ironing board), with at least one layer of material underneath
(such as a pillow case).

Application:
• Decide where you would like the transfer and place it face down on the wrinkle free garment
• Iron the back of the transfer, apply pressure by moving the iron in a circular motion – using the centre of
the iron to ensure edges and corners of the transfer are well ironed
• Using the Thermal Indicator Mechanism – make sure that the green colours of the iron icons have changed to
brown and no green colour is left
• Approximate ironing time is 1 minute – to 1 minute and 30 seconds
• Allow the transfer to cool completely – once cooled peel off the backing paper from one corner smoothly and gently
• Fix the image by placing a piece of greaseproof paper on the image and re-iron for about 15-30 seconds, then
gently peel off to achieve a matt, smooth image.

Aftercare:
• Wash the garment inside out in a washing machine using a 40c (warm wash) cycle with a spin dry at the end
• Do not wash as a delicate fabric, handwash, leave to soak or directly iron over the transfer

To see how best to apply Zappie heat transfers, follow this link to the video: “How to apply Zappie Transfers”



Zappie Stickers


Zappie stickers are designed for you to easily place fun and colourful Zappie enabled images onto clothes, desks, books and onto anything you can stick them to!

Zappie stickers include one or more images which will trigger the Zappie app to launch the relevant fun and interactive video each time you place your smart enabled device over the image.


Zappie stickers can be placed onto clothes, cupboards, desks, books and onto anything else you can stick them to!


Zappie stickers can only be purchased as a pack of 2, which are presented in a postcard which you can also then send on to family and friends. Each pack contains 2 additional bonus stickers which launch additional nursery rhymes.



Zappie Greeting Cards


Zappie greeting cards are designed for you to send fun and colourful Zappie enabled images to friends and family – images which come to life once ‘zapped’ through the Zappie app.

Zappie greeting cards include one or more images which will trigger the Zappie app to launch the relevant fun and interactive video each time you place your smart enabled device over the image.


Yes, all Zappie greeting cards allow you to write your own messages within the card, however all instructions as to how to bring the card to life are included on the back of the card.


Yes, all Zappie greeting cards come with an envelope provided.



Ordering and Payments


Yes, all Zappie products such as wall stickers, heat transfers, greeting cards etc. can all be purchased online through the www.zappie.com website.


Our main payment gateway is PayPal and for this reason your financial details are not shared or stored with us here at Zappie when you pay for your order.

PayPal has over 90 million accounts worldwide and is a world leader in credit card processing and payment methods. To checkout, you can either use a PayPal account if you have already set one up, or you have the choice to enter your payment details without creating an account.


It may be the case that our confirmation email has landed into your SPAM folder, so please make sure to check this just in case. If this is not the case, it may be that you entered an incorrect email address during the ordering process, therefore if you would like to make sure that your order has been placed, please contact us at support@zappie.com



Delivery and Shipping


Zappie delivers products from this website to addresses across the UK, Europe and Internationally.

All delivery charges are shown at the point of checkout.

Within the UK, we use Royal Mail whereby three delivery options exist; these are ‘Standard’ First Class,  ‘Signed For’ First Class and ‘Guaranteed next day’ delivery.

The ‘Standard’ and ‘Signed For’ delivery option take between 1 to 3 working days for you to receive your order, but this is not guaranteed. For guaranteed next day delivery, Zappie recommends ‘Guaranteed next day’ delivery, providing orders are made before 4pm. (Please note Guaranteed next day delivery operates Monday to Friday only & for larger wall stickers delivery will be provided through the Parcelforce network).

For European and International customers, our shipping partner is Royal Mail/Parcel Force and we would advise that delivery will take in the region of 4-10 days respectively (on average), depending upon locations being delivered to. Two options exist for delivery, these are ‘Airmail’ which is a standard service and is only available for lower value items and ‘Airsure’ which is a quicker, trackable service available for all items with the exception of the larger wall stickers, which are delivered using a different service.

All Zappie products will be delivered in secure Zappie packaging which for wall stickers includes large rectangular boxes requiring customers to be present when taking delivery

Please see our Shipping and Returns policy for further details.


Zappie products will be delivered in secure Zappie packaging which for larger wall stickers includes large rectangular boxes requiring customers to be present when taking delivery.



Queries and Returns


In the first instance, you need to check whether your delivery address is correct as the primary reason for orders not having been received will be an inaccurate delivery address. Zappie is unable to resolve any delivery problems due to incorrect addresses having been filled out during the order process.


You can contact us here at Zappie by emailing us at support@zappie.com

Alternatively you may call us on: +44 (0)845 220 2565

If you are not happy with your Zappie purchase online you can return it to us in its original condition and packaging within 28 days of the date of receipt.

 

No refunds or exchanges will be given if products have been opened and/or used and are not returned complete with all original packaging and receipts, etc.

 

You must inform us here at support@zappie.com of your return order and order number before sending any products back to us, else this process can be delayed and/or we may not be able to take responsibility for your return.

 

Providing all items are returned unopened, complete with all original packaging and receipts, etc. we will be able to process a refund excluding delivery charges, and a 15% restocking fee which will be credited to your account as soon as we have received and checked the returned product. This process will take approximately 5-10 working days to complete once we have received all goods.

 

Customers are responsible for all return shipping costs which are to be returned to the following address:

Zappie Kids Limited

Sevenoaks Business Centre

15 Lime Tree Walk

Sevenoaks

Kent, UK

TN13 1YH

We strongly recommend you acquire proof of postage for any returned goods as Zappie Kids Limited cannot be held responsible for any items lost or damaged in transit.

The above policy is applicable for all products purchased through www.zappie.com only and does not affect your statutory rights.

For more information, we recommend that you read our ‘Terms & Conditions’ and ‘Shipping & Returns’ policies.